Privacy Policy — The Star Company

Last updated: September 7, 2026

The Star Company ("we," "us," "our") operates the The Star Company mobile app and the web dashboard at app.thestarcompany.co (together, the "Service"). This policy explains what we collect, why, and your choices. Questions: hello@thestarcompany.co.

Who the Service is for

The Service is for business owners who use our review plates, cards, and tags and want to track and grow their Google reviews. It is not directed to children.

Information we collect

Information you give us

Account details: your name and email address, provided when you sign in with Google or Apple, or by email.
Your business listing: the Google Business Profile / Google Maps listing you connect (business name, address, category, rating, review count, and related public listing information).
Business profile answers: optional details you enter (business type, customers per day, average spend, whether you have a website) used to personalise your health score.
Purchases: when you buy hardware or subscribe to a service, checkout is handled by Shopify; we receive your order details and email. We do not receive or store your full card number.

Information collected automatically

Usage of your plates: taps and scans of your review plates/cards/tags (counts and timestamps), used to show you your analytics.
Push notification token: if you enable notifications, a device push token so we can send you alerts.
Basic technical/diagnostic data needed to operate and secure the Service.

Location: with your permission, we use your device location once to help find your business listing nearby. We do not track your location in the background.

Google Business Profile access

If you connect your Google Business Profile, we request permission to view and manage your business listing (the business.manage scope) so we can, on your instruction, read your reviews and post replies on your behalf. We access this data only to provide the review-management features you ask for. We do not sell this data, use it for advertising, or share it except to provide the Service. You can disconnect at any time in your Google Account permissions, or by contacting us. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

How we use information

Provide and personalise the Service (health score, analytics, competitor tracking, recommendations).
Send review and performance alerts you have enabled.
Reply to and manage your Google reviews when you ask us to (manually or via the AI agent).
Process purchases and subscriptions.
Support, security, fraud prevention, and legal compliance.

AI processing

To generate review-reply drafts and business analysis, relevant text (such as a review and your business name) is processed by our AI provider (Anthropic). This is used only to produce the output you requested and is not used to train third-party models.

Service providers we share with

We share only what is needed with providers that help us run the Service: Google (listing data, sign-in, Business Profile), Shopify (payments/orders), Supabase (secure data hosting), Anthropic (AI drafting/analysis), and Expo (push notification delivery). We do not sell your personal information.

Data retention & deletion

We keep your information while your account is active. You can delete your account in the app (Account → Delete my account) or by emailing hello@thestarcompany.co; we will delete your personal data, except records we must keep for legal, tax, or warranty purposes (e.g., order history).

Your rights

Depending on where you live, you may have rights to access, correct, delete, or export your data, and to withdraw consent. Contact hello@thestarcompany.co to exercise them.